FAQ

Creating an account at Supernova Casino is quick and simple. Visit our website and click the 'Register' or 'Sign Up' button at the top of the page. You'll need to provide some basic information including your name, email address, date of birth, and contact details. Create a unique username and secure password to protect your account. Once you've completed the registration form, verify your email address by clicking the link sent to your inbox. After verification, you can make your first deposit and claim your welcome bonus. The entire process takes just a few minutes, and you'll be ready to explore our extensive collection of Rival Gaming slots and table games. Remember to provide accurate information as this will be verified during the withdrawal process.

Supernova Casino currently offers two exciting welcome bonuses for new players. First, there's our 300% Slots Match bonus using code BIGEVENT. This generous offer is valid on your first two deposits with a minimum deposit of $25. It comes with a 40x wagering requirement and is specifically designed for slot enthusiasts. Alternatively, if you prefer card games, you can claim our 120% Cards Match bonus with code BIGSHOW. This bonus is also valid on your first two deposits with the same $25 minimum deposit requirement, but has a slightly higher 45x wagering requirement. Both bonuses have a 1x cashout limit, meaning you can withdraw the equivalent of your deposit amount after meeting wagering requirements. These welcome offers give you extra playing power right from the start, allowing you to explore more of what Supernova Casino has to offer while extending your gameplay.

Yes, Supernova Casino offers several No Deposit Bonus codes for new players who want to try our games without making an initial deposit. Currently, you can use code 75LUCKYSTARS to claim a $75 Free Chip, CHIPYFREE for a $25 No Deposit Bonus upon registration, or 10STARSLOTS for a $10 No Deposit Bonus. These bonuses typically come with specific terms such as wagering requirements (usually around 50x for the $10 bonus) and maximum cashout limits (approximately $20 for the $10 bonus). No Deposit Bonuses are a great way to experience our Rival Gaming software and game selection risk-free before deciding to make a deposit. Remember that these bonus offers may change over time, so we recommend checking our promotions page for the most current No Deposit Bonus codes and terms.

Supernova Casino offers a variety of secure payment methods to accommodate players' preferences. For deposits, you can use major credit cards including Visa, MasterCard, and American Express. We also accept e-wallets such as Neteller and Skrill for instant transactions. Additionally, PaySafeCard provides a prepaid option for those who prefer not to share their banking details online. For larger transactions, Bank Wire Transfer is available. All deposits are processed instantly except for Bank Wire, which may take 1-3 business days. For withdrawals, you can use the same methods except for certain credit cards, with processing times varying from 24-48 hours for e-wallets to 3-5 business days for bank transfers. All transactions are conducted in USD and protected with advanced encryption technology to ensure your financial information remains secure. There are minimum and maximum limits for both deposits and withdrawals, which you can find in the Banking section of our website.

Supernova Casino is committed to providing a fair gaming environment through multiple safeguards. Our games are powered by Rival Gaming, a reputable software provider known for developing fair and tested casino games. All games use Random Number Generators (RNGs) that are regularly audited by independent testing agencies to ensure truly random outcomes that cannot be manipulated or predicted. We maintain transparent policies regarding game rules, odds, and payouts, which are available on our website. Additionally, we implement responsible gaming tools that allow players to set deposit limits, time limits, and self-exclusion options to maintain control over their gaming habits. Our privacy policy ensures that all player data is protected and never shared with unauthorized third parties. By adhering to industry best practices and maintaining high standards of fairness and transparency, Supernova Casino creates a trustworthy environment where players can enjoy their favorite games with confidence in the integrity of the results.

Supernova Casino offers comprehensive customer support to assist players with any questions or concerns. The fastest way to reach our support team is by calling our dedicated toll-free phone line at +1-855-721-7219, where our representatives are available 24/7. For less urgent matters, you can email our support team, and we aim to respond within 24 hours. We also offer live chat support directly on our website for immediate assistance with simple queries or technical issues. Our support team is trained to handle a wide range of topics, including account verification, bonus terms, payment processing, game rules, and technical troubleshooting. All support services are provided in English by knowledgeable staff who are familiar with Supernova Casino's policies and procedures. We pride ourselves on offering friendly, efficient support to enhance your gaming experience and resolve any issues promptly. For common questions, we recommend checking this FAQ section first, as you might find the answer you need without having to contact support.